AllNet
offers anyone a sophisticated contact center
system, complete with ACD, PBX,IVR, FCC
compliant Predictive Dialer, Email, and CRM,
at a fraction of the traditional cost and
set-up time. AllNet customers require no
hardware, no phone lines, and can be up and
running in 24 hours with just a broadband
connection!
And unlike other hosted call center vendors,
AllNet's pure VoIP technology means our
customers do NOT pay continuos toll charges.
Best of all, AllNet provides complimentary
VoIP phones to all of our customers.
How Does it Work? What Does it Mean?
Hosted Contact Center - No Hardware. No
Phone Lines. No Headaches.AllNet's
revolutionary Hosted Contact Center makes
outbound Predictive Dialing and Inbound ACD
available for rent over the Internet. Rent
all the hardware and software as well as the
phone lines - for a fraction of the
traditional cost. No Phone Lines. No
expensive Dialogic boards. No messy
installs. Best of all, you'll be up and
running in hours, not weeks.
AllNet's advanced SIP-based Voice over IP
technology allows up to 16 agents to operate
over one cable modem or DSL connection, and
even works with softphones and behind most
NAT firewalls with no additional
configuration. 96 agents can operate from
one data T1. And because it runs over the
Internet as well as traditional phone lines,
you'll enjoy near toll quality voice and
maximum security. From anywhere in the
world!
Best of all, AllNet's Hosted Contact
Center is a complete solution with:
World Class
Predictive Dialer
Prioritized Automatic Call Distribution
Blends Inbound and Outbound Calls Seamlessly
Full Support for Remote Agents and
Supervisors
Privilege-based Agent Capabilities
Real-time Monitoring and Call Cost
Accounting
Multi-session Chat between Agents and
Supervisors
Advanced Database and CRM
Automatic Software Updates
Carrier-grade Phone Lines and Data Network
Event Based Notification
There are times when your business needs to
contact your customers - fast. By email and
voicemail, you can automatically reach into
your customer database and remind your
customers about expiring warranties, delayed
flights, upcoming specials, upcoming
appointments, and more.
And because there's no hardware or software
to buy (you don't even have to order any
phone lines!) for a small monthly fee, your
business can save time and money by
automating the process of informing your
customers on a massive level.
Event Based Notification has proven to give
airlines, and delivery based businesses a
new, cost effective way of providing better
customer service while adding to the bottom
line.
