Business
process outsourcing (BPO) experience
We
further club our vast IT solutions
experience and a diverse domain
expertise to serve Fortune 500
customers worldwide. For example, a
leading Fortune global PC
manufacturer chose outsourcing model
for their technical support to
achieve significant cost savings
while improving and maintaining the
quality of service delivery to its
customers.
How we do it?
For
BPO projects, we follow a highly
recognized framework to manage the
complete BPO process migration and
transition management and has been
developed based on the experience
gained from migrating more than 390
remote business processes to India
over the past ten years. This proven
service transfer platform is
designed to ensure process integrity
and minimize inherent migration
risks.
The
mode l supports transition
management by ensuring that there is
a documented methodology with
formats, tools, guidelines and past
learning in place to aid the
transition team in reducing the risk
of the transition of a customer's
processes and reducing the pain of
migration as much as possible. A
coordinated project management
system captures critical client
documentation and incorporates an
extensive knowledge base that
assists the transition management
team in understanding, duplicating,
and migrating mission-critical
business processes.
The model has four key stages, as
shown in the diagram below and the
objectives, activities, skills and
responsibilities at each stage are
different
| |
Pre
Analysis |
Analysis |
Transition
Management |
Ongoing
Operations |
| Key
Activities |
Understand
Client Business
Identify Outsource
Opportunities
Access Requirements
Review Environment
Conform Viability |
Gather
Documentation
Identify Solution and
costing
Confirm and Validate With
Client
Prepare process
implementation plan |
Adapt
Process plan
Emulate client process
Document Operating Plan
Confirm performance
Requirements
Customer Acceptance |
Operations
Accepts service
responsibility
Quality plan put into
effect
SLA acceptance |
| Location |
Offshore |
Offshore-onsite |
Offshore-onsite |
Offshore |
| Time
Line |
1-2
Weeks |
1-2
weeks |
2-3
weeks |
Ongoing
engagement |
| Responsibility |
Clint
functional Manager
Allnet BPO specialist |
Client
functional Manager
Allnet analysis team |
Client
functional Managers
Allnet Transition Team |
Client
Operation Team
Allnet Service delivery
head |
The
momentum for Business Process
Outsourcing continues to grow as the
factors that force companies to
focus on core competencies
intensify. Gartner predicts that the
worldwide market for BPO will nearly
triple from $106.7 billion in 1999
to $301 billion in 2004.
The
key drivers for BPO include a
shortage of skilled labor-not just
in IT but in other core areas such
as HR and finance-mergers and
acquisitions, deregulation, and the
competition and speed imposed by
economic globalization.
What
we bring to you
As an
Indian third-party offshore
BPO provider, we create long term
value for our clients by investing
heavily in technology, quality,
infrastructure and processes. We
customize specific solutions to meet
specific client's needs of our
clients and work towards win-win
partnerships with our clients. Some
of the significant benefits of
working with us include:
|
Focus
on core competence
|
|
With
our years of
collective
experience in
business process
outsourcing spread
across diverse
industries, you can
safely leave all
your business
process needs to us
and focus on your
core businesses and
nurturing your core
competence.
|
|
|
Assured
quality
|
|
Our
focuses on
Continuous
Improvement,
having adopted the
rigorous Six Sigma
quality process
with Kaizen and
COPC
Certification. Our
Six Sigma approach
focuses on
constant
measurements and
continuous
improvement and
results in
process/productivity
improvements while
promoting a total
quality culture
|
|
|
Bottom
line benefits
|
|
Time-tested,
proven systems and
processes ensure
critical cost
savings. For
instance, our mature
global delivery
model, can reduce
costs by as much as
50% in the first
eighteen months.
With
state-of-the-art
communication
facilities and
infrastructure, our
offshore centers
function as virtual
extensions of your
offices providing 24
x 7 support and huge
cost advantages.
|
|
|
Access
to world class
talent
|
|
We
firmly believe
that hiring the
best talent and
robust people
practices are key
to creating
"customer
delight" and
providing
"best-in-class"
services. Each
candidate hired
goes through a
rigorous selection
process to ensure
that the right
skill set is
matched with the
right client
requirement. Our
satisfied
employees
translate into
higher
productivity,
higher efficiency
and job
performance. This
also means lower
turnover of staff
supporting the
client and lower
learning curves
for client
processes. This
coupled with our
superb training
provide a global
work force.
|
|
|
Risk
mitigation
|
|
We
mitigate risks
through the use of a
robust delivery
methodology and
best-in-class people
practices.
The model
consists of
documented
methodology with
blueprints, formats,
tools, guidelines
and a knowledge base
of past learning,
which aids the
transition team from
AllNet in reducing
the risk of
transition of a
customer's process.
We further have a
robust multi-level
business continuity
plan to manage all
eventualities.
|
|
|
